SELVIXORA INC
Effective Date: September 7, 2025
Last Updated: September 7, 2025
1. RETURN POLICY OVERVIEW
At SELVIXORA INC, we want you to be completely satisfied with your purchase. We offer a 30-day return policy for most items, ensuring you have ample time to evaluate your purchase and make sure it meets your expectations.
2. RETURN ELIGIBILITY
Items Eligible for Return:
- Children’s clothing and accessories (unworn, with tags attached)
- Toys and games (in original packaging, unopened)
- Smart devices (in original condition with all accessories)
- Entertainment items (unused and in original packaging)
Return Time Frame:
- Returns must be initiated within 30 days of delivery
- Items must be received by us within 45 days of original purchase date
Condition Requirements:
- Items must be in new, unused condition
- Original packaging and tags must be intact
- All accessories and manuals must be included
- Items must be free from damage not caused by manufacturing defects
3. NON-RETURNABLE ITEMS
For health and safety reasons, the following items cannot be returned:
- Opened baby food, formula, or consumable products
- Personal care items (opened bottles, creams, etc.)
- Items that have been personalized or customized
- Digital products or downloadable content
- Gift cards and promotional items
- Items damaged by misuse or normal wear
4. HOW TO INITIATE A RETURN
Step 1: Contact Us
- Email: info@selvixora.com
- Phone: (346) 861-3915
- Provide your order number and reason for return
Step 2: Receive Return Authorization
- We will provide a Return Authorization (RA) number
- You will receive return shipping instructions
- Print the prepaid return label (for eligible returns)
Step 3: Package Your Return
- Include the RA number on the package
- Use original packaging when possible
- Include all accessories and documentation
5. RETURN SHIPPING
Free Return Shipping:
- Defective or damaged items
- Wrong item sent by our error
- Items that don’t match the description
Customer Pays Return Shipping:
- Change of mind returns
- Items that don’t fit as expected
- Customer ordered wrong size/item
Shipping Instructions:
Return Address: SELVIXORA INC Returns Department 206 Kellar Rd Smithville, TX 78957
6. REFUND PROCESSING
Refund Timeline:
- Processing begins upon receipt of returned item
- Inspection completed within 2-3 business days
- Refund issued within 5-7 business days after approval
Refund Method:
- Refunds processed to original payment method
- Credit card refunds may take 1-2 billing cycles to appear
- PayPal refunds typically appear within 24-48 hours
Refund Amount:
- Full purchase price for eligible returns
- Original shipping costs refunded only if return is due to our error
- Return shipping costs deducted for customer-initiated returns
7. EXCHANGES
Exchange Process:
- We do not offer direct exchanges
- Return the original item for a refund
- Place a new order for the desired item
- This ensures faster processing and availability
Size Exchanges:
- Contact us for size guidance before ordering
- Refer to our detailed size charts
- Consider ordering multiple sizes (return unwanted sizes)
8. DAMAGED OR DEFECTIVE ITEMS
Immediate Action Required:
- Contact us within 48 hours of delivery
- Provide photos of the damaged/defective item
- Keep all original packaging
Our Response:
- Immediate replacement or full refund
- Prepaid return label provided
- No return shipping charges
- Expedited replacement when possible
9. WRONG ITEM RECEIVED
If you receive the wrong item:
- Contact us immediately at info@selvixora.com
- We will arrange immediate pickup
- Correct item will be shipped priority
- No charges for our shipping error
10. CANCELLATIONS
Order Cancellation:
- Orders can be cancelled within 2 hours of placement
- Contact customer service immediately
- Cancelled orders receive full refund within 3-5 business days
Shipping Delays:
- Orders may be cancelled if significantly delayed
- Full refund provided for cancelled orders
- Partial shipments may be accepted with adjusted pricing
11. GIFT RETURNS
Gift Recipients:
- Can return items without original receipt
- Store credit issued for current selling price
- Recipient needs order information or gift receipt
Gift Purchaser:
- Can return gifts with original receipt
- Full refund to original payment method
- Must return within 30-day window
12. SPECIAL CIRCUMSTANCES
Seasonal Items:
- Holiday and seasonal items must be returned within 14 days
- Clearance items are final sale (no returns)
- Sale items returnable within standard policy
Bulk Orders:
- Orders over $500 may require special handling
- Contact customer service for return authorization
- Restocking fees may apply to large returns
13. INTERNATIONAL RETURNS
International Customers:
- Returns accepted from international customers
- Customer responsible for return shipping costs
- Customs fees and duties not refundable
- Items must comply with import/export regulations
14. REFUND DISPUTES
If you have concerns about your refund:
- Contact our customer service team first
- Provide order number and detailed explanation
- We will investigate and respond within 2 business days
- Escalation process available for unresolved issues
15. CONTACT INFORMATION
Customer Service: Email: info@selvixora.com Phone: (346) 861-3915
Mailing Address: SELVIXORA INC 206 Kellar Rd Smithville, TX 78957
Business Hours: Monday – Friday: 9:00 AM – 6:00 PM CST Saturday – Sunday: 10:00 AM – 4:00 PM CST
16. POLICY UPDATES
This return policy may be updated periodically. Changes will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of any policy changes.
17. SATISFACTION GUARANTEE
Our Promise: We stand behind the quality of our products and are committed to your satisfaction. If you’re not completely happy with your purchase, we’ll work with you to make it right.
Quality Assurance:
- All products undergo quality control checks
- Manufacturing defects covered under warranty
- Customer satisfaction is our top priority
This return and refund policy is effective as of September 7, 2025 and applies to all purchases from SELVIXORA INC.